You should report your issue to the City of Corner Brook Customer Service line at 637-1666. The water and sewer department will investigate and determine if it is a problem with the main sewer line or sewer lateral. The water and sewer department will repair issues with the main sewer line at the City’s cost. If the problem is determined to be with the homeowners lateral the water and sewer department will review options and costs with the homeowner.
A backwater valve is a device that can be installed in your home to prevent water from backing up into your home. The valve allows water to flow in one direction. The valve has a flap inside it that allows water to flow out of your home, but if water begins to flow into your home, this flap closes and prevents the flow from coming into your home. City of Corner Brook Policy # 06-01-01 states that the City is not liable for claims where the situation could have been avoided by the installation of a backwater valve. It is strongly recommended that you have a backwater valve installed on the main sewer line entering your home.
Payment in respect to property damage is contingent upon the municipality being found legally liable. The City is not responsible for damages as a result of a nuisance. We suggest that in all cases of damage you contact your insurance company or broker. Depending on the type of property damage, and the insurance policy you purchased, you may be eligible for greater compensation that you can legally recover from the municipality or other parties.
Refer to City policy # 06-01-14 on the City of Corner Brook Website (www.cornerbrook.com
) for information on tree root intrusion. The City accepts responsibility for all sewers within the City right of way. Homeowners are responsible for their house service from the street right of way to their house. If a homeowner is experiencing problems with their sewer system they should contact the City of Corner Brook Water and Sewer department so the issue can be investigated.